We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Shipping & Returns

Our shipping rates are calculated based on the total weight of your order. We love wood, but it can be heavy. Our larger puzzles are bigger in size and are costly to ship. Please remember we are a small business. Reach out to us if you have any questions.

We ask that you allow custom made orders a lead time of 21 days to ship out from the order date and an additional 8-12 business days to reach you if you are located in the US.

All “drop” items are premade and will ship within 10-12 business days from the date of purchase. Please allow a total of 21 business days from the date of purchase for your order to arrive if you are located in the US.

All custom international orders will ship within 21 business days. Pease allow an additional 28 business days to receive your order if you are located internationally. If you have any questions about your order please do not hesitate to reach out to The Wooden Playhouse family, we are more than happy to help.

returns & exchanges

We strive to create all of our handmade toys with love and care so that our customers are 100% satisfied with their items. That being said we are a handmade business, all of our toys are cut and sanded by humans. If you have any issues with your purchase we are happy to offer a full refund for orders that submit a refund appeal via email to thewoodenplayhouse@gmail.com with 14 days of receiving your package.

Acceptable reasons for return with full refund are:

-Missing products

-Wrong product received

-Damaged/broken product

The Wooden Playhouse reserves the right to request proof of return shipment (via tracking number or return confirmation email) before refund submission. .